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Nomad Terms of Service

This policy was last modified on Jan 1, 2023|Download PDF

Thank you for selecting Nomad as your Trusted Long-Term Rental Platform and Service Provider!

We want you to be fully informed about our services and the terms applicable to how we provide them. These Terms of Service (“Terms”) are important and you should read them carefully. These Terms contain information about your rights, remedies, and obligations when you use our services.

Table of Contents

1. Overview.

2. Nomad Services.

3. Guaranteed Rent.

4. Compensation to Nomad.

5. Limited Lease Enforcement; Eviction; Limitations.

6. Authority; Representations and Warranties; Owner Obligations.

7. Pool, Hot Tub, and Special Appurtenance Exclusions.

8. Owner Disclosures.

9. Tenant Agreement.

10. Term and Termination.

11. Consent Pursuant to Esign Act.

12. Insurance and Property Protection.

13. Indemnification.

14. Limitation of Liability.

15. Disclaimer of Warranties.

16. Dispute Resolution and Arbitration Agreement.

17. Modification.

18. Notice.

19. Privacy and User Data.

20. Nomad Proprietary Rights.

21. Force Majeure.

22. Miscellaneous

1. Overview.

1.1 General. Nomad operates and related subdomains and/or applications (the “Site”). Nomad utilizes the Site to (i) perform marketing and related services for owners of a property or properties (“Property”) that are seeking to enter into long term leases (30 or more days) with tenants; (ii) assist users seeking a long term lease of a Property as a personal residence (each a “Tenant” or collectively “Tenants”); (iii) facilitate the execution of a lease agreement between Tenant and Owner; (iv) facilitate and receive Tenant payments; and (v) provide other Property-related services as selected by you.

1.2 Selection of Services. Nomad will provide you the specific services you select in an applicable Order Form (“Services”). Each Order Form or other documents relating to the Services, including those provided as part of Guaranteed Rent, may contain additional terms and conditions. Unless otherwise stated, those terms and conditions are incorporated into these Terms. Nomad will perform all services utilizing commercially reasonable efforts and in accordance with industry standards.

1.3 Licensed Services. Depending on the nature of the Services and the location of the Property, some of the Services may require a license or other professional qualification (such as a real estate broker license) (“Licensed Services”). In such cases, an affiliate or subsidiary of Nomad Labs, Inc. may perform those specific services and in doing so, may require you to sign additional documents as may be required in Nomad’s discretion or by applicable law (“Licensed Services Agreement(s)”). In the event of a conflict between these Terms and such Licensed Services Agreement, the Licensed Services Agreement will control. You agree to sign such additional documents as Nomad may require and you acknowledge and agree that Nomad may, in its sole discretion, suspend or terminate all or a portion of the Services for your failure to do the same.

2. Nomad Services.

2.1 Platform. This is Nomad’s most basic service offering where Owners have access to Nomad’s Site and technology platform to manage their investment properties.

2.2 Professional Marketing. If you select professional marketing services, Nomad assists you with marketing your Property to generate interest and prospective Tenant applications. Nomad will oversee the taking of professional photographs of your Property, develop a listing description, ensure that your Property is syndicated across the appropriate websites to increase your Property’s exposure, and facilitate showings to prospective Tenants.

2.3 Professional Leasing. If you select professional leasing, Nomad will (i) collect applications and related documentation from prospective Tenants; (ii) evaluate prospective Tenants (in accordance with all applicable law); and (iii) select an approved Tenant for lease execution.

2.4 Guaranteed Rent. “Guaranteed Rent” is an innovative Nomad service designed to ensure that you receive timely rent payments throughout the duration of your lease with Tenant. Essentially, we (i) help you lease your Property to Tenant, (ii) issue a guaranteed rent payment to you, based on the rent amount Tenant pays in your Lease, and then (iii) we collect payment directly from the Tenant (which we keep as reimbursement per Section 3.4) whenever those payments are made. Guaranteed Rent automatically includes Professional Leasing services and is subject to the other terms and conditions listed in Section 3 below.

2.5 Rent Advance. Rent Advance is a product that may be added-on to Guaranteed Rent at any time during the term of a Lease and allows you to request advance rent payments. In addition to these Terms, the Rent Advance service is subject to additional terms and conditions included in a separate agreement provided to you upon request of this service offering.

2.6 Other Owner Support Services. Nomad also offers other owner-support services for you and your Property that are made available to you upon request. Some of these services may be provided through third-parties and may require you to contract directly with such service provider. You will be responsible for the costs associated with these services and Nomad may deduct these costs from any payments owed to you, including but not limited to Guaranteed Rent. If you contract with a third-party service provider, Nomad has no liability arising from or relating to your agreement with such third-party.

3. Guaranteed Rent.

3.1 General. Guaranteed Rent is provided in concert with either (i) Leasing Services, or (ii) a combination of Marketing and Leasing Services. Once you execute an Order Form selecting Guaranteed Rent, that Order Form will remain in effect and Nomad will lease and continue to release your property unless the Order Form is terminated in accordance with Section 10 below. The Order Form and supporting documentation will include a description of (i) the anticipated rent for your Property, (ii) the payment Nomad will issue to you, and (iii) the fees and compensation that will be paid to or retained by Nomad (collectively “GR Terms”). The anticipated rent is subject to change prior to Lease execution. As your Lease(s) approaches the end of the term, we will provide you with updated GR Terms (“New GR Terms”) in anticipation of re-leasing the Property. You have 5 days from receipt of New GR Terms to object in writing, otherwise you consent to Nomad re-leasing the Property based on the New GR Terms.

3.2 Guaranteed Rent Payments. Once the term of your Lease begins, Nomad will start issuing Guaranteed Rent payments in accordance with the GR Terms based on the stated rent in your Lease, minus the compensation owed to Nomad. Unless suspended or otherwise terminated in accordance with these Terms, the Guaranteed Rent payments will continue for the duration of your Lease with Tenant. In the event Guaranteed Rent payments are suspended in accordance with these Terms, but Nomad continues to receive payments from Tenants, Nomad will pass-through such payments (minus any compensation owed to Nomad) upon receipt. During any suspension of Guaranteed Rent, Nomad will only pass-through to you those payments it receives from Tenants, and it will not initiate any enforcement action against Tenant for nonpayment of rent.

3.3 Guaranteed Rent Limitations and Acknowledgments. All Guaranteed Rent payments and services are subject to the following limitations and acknowledgments:

3.3.1 You are responsible for ensuring your Property is in Rent Ready condition as defined by Nomad’s Home Standards. Your Property achieving and maintaining Rent Ready status is a condition precedent to any Guaranteed Rent payment obligations and you understand that not achieving Rent Ready status may delay the leasing of your Property. Any Nomad Guaranteed Rent payment obligations may be delayed or suspended for so long as Nomad determines is reasonable or necessary, in its sole discretion, if you fail to keep your Property in Rent Ready condition.

3.3.2 Where a Tenant is in breach of the Lease for non-payment and is ultimately evicted (per Section 5.3) or otherwise removed from the Property by Nomad prior to completing the full Lease term (“Incomplete Lease”), Nomad’s Guaranteed Rent payment obligations automatically suspend on the day Nomad may legally begin to re-market the Property and will remain suspended until you return the Property to Rent Ready condition. Where there is an Incomplete Lease, you will receive New GR Terms prior to the Property being re-marketed that Nomad will use to re-lease the Property for at least an additional 12-month term. As set forth in Section 3.1, you have 5 days to object to the New GR Terms, otherwise you consent to Nomad’s re-leasing of the Property upon those New GR Terms. If you object to the New GR Terms or to our re-leasing of the Property for at least an additional 12-month term, then Nomad’s Guaranteed Rent obligations under the Incomplete Lease and the Order Form for those services terminate immediately. Where you do not object to the New GR Terms, and when the Property is Rent Ready, Nomad’s Guaranteed Rent payment obligations under the Incomplete Lease will resume and remain in effect until the earlier of: (i) the beginning of a new Lease term for the Property based on the New GR Terms that will continue for the duration of that new Lease, or (ii) the end of the Incomplete Lease term.

3.3.3 By selecting Guaranteed Rent services, you consent to Nomad’s evaluation and approval of Tenants and the leasing of your Property. You grant Nomad the exclusive authority to evaluate and approve any prospective Tenant using reasonable industry standard methods and in accordance with applicable law, which generally includes items such as: income verification, employment verification, credit history, past rental history, and background checks.

3.3.4 You acknowledge that, unless otherwise agreed in writing by the parties, Nomad will use the form lease document we provide you (“Lease Form”), as may be amended by Nomad in its sole discretion.

3.3.5 You grant Nomad the authority to execute a binding lease agreement regarding the Property using the Lease Form with Nomad’s chosen Tenant on your behalf (the “Lease”). You will not modify, amend, add to, supplement, change, or excuse the performance of the terms of the Lease without Nomad’s prior written authorization.


3.3.7 You acknowledge that execution of the Lease is a condition precedent to Nomad’s Guaranteed Rent payment obligations.

3.3.8 Your receipt of Guaranteed Rent payments throughout the duration of the Lease is contingent upon your full compliance with these Terms. Nomad, in its sole discretion, may suspend or terminate all Guaranteed Rent payments and services immediately and without advance notice in the event you fail to comply. Examples of your conduct that may result in immediate suspension or termination of Guaranteed Rent include, but are not necessarily limited to: (a) failing to keep the Property in compliance with Nomad’s Home Standards; (b) failing to provide complete and accurate information for your receipt of payment; (c) Tenant’s refusal to pay rent as a result of an alleged breach of the applicable warranty of habitability; (d) your failure to provide requested access to the Property; (e) your interference with Nomad’s ability to market or lease the Property, or to collect rent from the Tenant(s); (f) your request to terminate the Tenant’s Lease or evict the Tenant; or (g) your failure to respond to Nomad requests.

3.3.9 In the event you violate the Nomad Home Standards, or are found to be in violation of the applicable warranty of habitability, Nomad is entitled to a refund, effective upon demand, of all Guaranteed Rent payments made to you during the term of such violation(s).

3.3.10 You are solely responsible for all repair, maintenance, or other costs associated with the Property achieving Rent Ready condition and remaining in compliance with Nomad’s Home Standards, whether before the execution of an initial Lease, or after the expiration of a Lease and before the execution of a new Lease with new Tenants.

3.3.11 As part of Guaranteed Rent, Nomad serves as the sole point of communication with Tenants regarding payment obligations under the Lease. You will not take any action to collect payment from any Tenant in regard to the Lease or other compensation owed to Nomad without Nomad’s prior written authorization.

3.3.12 You will provide Nomad 5 business days advance written notice prior to terminating a Lease or filing any type of eviction proceeding aimed at removing a Tenant from the Property. If you terminate a Lease with a Tenant or you file an eviction action against a Tenant, Nomad’s Guaranteed Rent payment obligations terminate immediately. In the event you wish to re-lease the Property with Nomad, Nomad will provide you with New GR Terms in accordance with Section 3.1, and will work with you to re-lease the Property in accordance with these Terms. Otherwise, the applicable Order Form may be terminated in accordance with Section 10.

3.3.13 If you have an active lease with a Tenant prior to executing these Terms (“Pre-existing Lease”): (i) Nomad has no liability as to that Pre-existing Lease, (ii) you must inform Nomad of such Pre-existing Lease, and (iii) you authorize Nomad to execute a new Lease on your behalf with Tenant that, upon execution, would void the Pre-existing Lease.

3.4 Assignment of Payments Owed Under a Lease. As a result of Nomad’s Guaranteed Rent payments to you, Nomad’s compensation and reimbursement is achieved through its collection of payment from Tenants. Accordingly, by selecting the Guaranteed Rent services, you assign your rights, title, and interest to all Tenant payment obligations under the Lease to Nomad for the duration of the Guaranteed Rent services.

3.5 Security Deposits.

3.5.1 As part of Guaranteed Rent, Nomad will collect from the Tenant the security deposit amount set forth in the Lease and will place the funds into an account and handle in accordance with applicable law.

3.5.2 Nomad will retain the security deposit funds until the expiration or termination of the Lease. If there are any delinquent rent payments owed at that time, Nomad will retain the security deposit funds, or portion thereof, to satisfy such outstanding rent obligations. In the event there are no delinquent rent payments, or in the event there are security deposit funds in excess of delinquent rent, Nomad will issue such funds to you within a reasonable time period and consistent with applicable law, following the Lease expiration or termination date, at which point you are responsible for any further handling of the security deposit funds in accordance with applicable law. You consent to assume full financial responsibility for the return of any deposit funds that may be refundable to a Tenant. You agree to indemnify, defend and hold harmless Nomad from any claims, fines, penalties, damages, liabilities, judgments, and expenses that arise from or relate to the handling of such security deposit funds.

4. Compensation to Nomad. You will pay Nomad the fees, costs, or other compensation set forth in the Order Form or as otherwise requested by Nomad (including but not limited to GR Terms). Where Nomad is providing Guaranteed Rent or otherwise collecting payment from Tenants, Nomad’s compensation will be retained from collected Tenant payments. You also consent to Nomad’s collection and retention of all or a portion of other fees from Tenants, including but not limited to pet fees, Tenant benefit package fees, or other fees as Nomad may charge directly to Tenant for using its platform.

5. Limited Lease Enforcement; Eviction; Limitations.

5.1 Nomad’s service offerings are designed to enhance an Owner’s ability to self-manage their property, while not worrying about the cash flow issues associated with untimely tenant rent payments, or the costs of delinquent tenants that must be evicted for non-payment. Nomad is not a full-service property manager and the Services are not intended to cover the offerings of a property management service provider.

5.2 You understand that unless specifically included in an Order Form or other written agreement between the parties, Nomad’s Services DO NOT include:

5.2.1 Enforcing the terms of a Lease, except for nonpayment of rent where you select Guaranteed Rent. This means that Nomad will not initiate any eviction proceedings or take other legal action against a Tenant for failing to perform in accordance with a Lease, except as to their non-payment of rent (subject to the Section 5.3 below);

5.2.2 Monitoring or otherwise observing Tenant’s compliance with the terms of a Lease;

5.2.3 Inspection of the Property;

5.2.4 Maintenance or repairs to the Property, including any emergency requests initiated by Tenant;

5.2.5 Possessing keys to the Property or transferring keys to or from the Tenant;

5.2.6 Keeping or maintaining any records or documents pertaining to the Property other than those relating to the Services provided under these Terms;

5.2.7 Obtaining or maintaining any required inspections, permitting, licensing, or other government-imposed certificate or requirement relating in any way to the Property;

5.2.8 Paying for, maintaining, or coordinating the transfer of accounts for any utilities or other municipal services for the Property; or

5.2.9 Any other operations to ensure the Property conforms to any applicable laws, rules, or regulations.

5.3 By selecting Guaranteed Rent and assigning your right to payment from the Tenants to Nomad, we will collect rent and all applicable fees or penalties owed by Tenants under the Lease. In doing so, Nomad will initiate such actions or demands for payment as are necessary, including, in our sole discretion, the commencement of eviction proceedings. You authorize Nomad to conduct such eviction proceedings on your behalf. You further acknowledge that Nomad will only pursue an eviction or similar action for non-payment of rent at its own cost through the earlier of: (i) the first evidentiary hearing conducted in the matter; (ii) the date it becomes reasonably apparent to Nomad that the Property did not satisfy Nomad’s Home Standards; or (iii) 3 months from the date the eviction action is filed. To the extent a Tenant makes any allegations or claims relating to the condition or habitability of the Property in such eviction proceeding, you are solely responsible for all expenses, costs and fees (including attorney fees), losses, liabilities, damages, and judgments arising out of or relating to such allegations or claims.

6. Authority; Representations and Warranties; Owner Obligations.

6.1 Authority. You are authorized to execute these Terms and have all authorizations and authority needed to execute, or authorize the execution of, a Lease with Tenants for the Property. You may be required to submit identity or property information needed to verify the ownership of the Property.

6.2 Owner Screening. We reserve the right to screen you and your Property against third-party databases or other sources, and to request reports from service providers in relation to you and your ownership of the Property. We also reserve the right to screen your representatives, agents, or service providers who may provide services at the Property or interact with Tenants. Nomad will only use this information for the purpose of conducting its business and carrying out its obligations or exercising its rights under these Terms.

6.3 Knowing Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations, and contracts that apply to your Property. For example: some cities require certain licenses, permits, or certificates to rent a property. Some cities or states require owners to collect or pay certain taxes or other fees to rent a property. Some homeowner or condominium rules restrict or prohibit renting. Some jurisdictions have various fair housing, eviction, rent control, and other landlord-tenant laws that impact the manner in which you may rent or manage your property. If you have questions about how or whether certain local laws apply or impact you, you should always seek legal advice. For general information about national fair housing laws, visit:

6.4 Responsibility for Property. You are solely responsible, even where you retain the services of a third-party property manager, for the condition of your Property, including the maintenance and upkeep of the Property and for making all repairs to the Property. You understand that renting the Property to Tenants may lead to wear and tear or damage to your Property. You accept all risks related to renting your Property and understand that, as between you and Nomad, you are solely responsible for your Property. Nomad provides certain benefits and protections for you and Tenants through its Property Protection plan (as specified in Section 12 below), but Nomad does not maintain property insurance for your Property.

6.5 Nomad Policies. Some of Nomad’s Services are only available where you agree to comply with certain Nomad policies. In these cases, Nomad will communicate the policy to you in advance and by moving forward with the selection of those Services, you agree to comply with the applicable Nomad policies.

6.6 Nomad Home Standards. You must comply with the Nomad Home Standards, as modified or updated from time to time, throughout the effective period of these Terms.

6.6.1 Nomad’s Home Standards are comprised of four primary components: (1) Cleanliness; (2) Safety; (3) Functionality; and (4) As-Advertised Rent Ready. You represent and warrant that you have reviewed the Nomad Home Standards and understand that you are responsible for maintaining your Property’s compliance with them throughout the effective period of these Terms.

6.6.2 As a real estate platform and service provider to both Owners and Tenants, Nomad strives to ensure that all users have a high quality, safe experience. Nomad represents to Tenants and prospective tenants that the properties offered through its platform meet or exceed the Nomad Home Standards and you understand that Nomad relies on your commitment in these Terms in making those representations. As a result, if your Property fails to meet the Nomad Home Standards as determined in Nomad’s sole discretion, Nomad may employ any of the following options: (i) immediately suspend all Services under these Terms and any Order Form, or (ii) immediately terminate any or all Services, Order Forms, and these Terms.

6.7 Property Status, Condition, and Maintenance. You represent, warrant, and acknowledge that:

6.7.1 You are responsible for achieving Rent Ready condition and ongoing upkeep, repairs, and maintenance to ensure the Property aligns with Nomad’s Home Standards.

6.7.2 During periods of vacancy, your compliance with Nomad’s Home Standards includes, but is not limited to the following obligations: (a) keeping utilities turned on and in your name; (b) all snow shoveling and lawncare; (c) all other maintenance impacting the Property’s ability to be leased and/or the safety of those visiting the Property;

6.7.3 The Property, including all common areas, is and will remain throughout the effective period of these Terms: (a) intended for residential use, (b) up to applicable code and in compliance with all applicable building standards, and (c) safe, habitable, and accessible (as defined by applicable law);

6.7.4 Where permissible under applicable law, Nomad may conduct showings utilizing (i) third-party showing service providers, (ii) agents or employees who do not have a real estate license, and/or (iii) self-showing technologies allowing prospective tenants to view the property while unsupervised. Nomad is not responsible for the actions or inactions of any third-parties providing showing services;

6.7.5 Nomad, or other third-parties acting on its behalf, may have the lights turned on or the heating and cooling systems activated when the Property is shown to prospective tenants and you are solely responsible for the cost of any utilities used during the marketing process;

6.7.6 If you have selected Nomad’s Marketing Services, you will seek Nomad’s prior written authorization if you (or any third-party other than Nomad) will perform any advertising, whether online or offline, through any real estate marketplaces or other websites, or via property managers or other services or platforms, of any kind in relation to the Property.

6.7.7 Nomad is not responsible for the actions or inactions of, or any damage caused by (i) prospective Tenants during any showings of the Property, or (ii) Tenants during the effective term of any Lease;

6.7.8 Your execution of these Terms does not violate the contractual rights of any third-parties;

6.7.9 You are not delinquent in the payment of any property taxes, Owner’s association fees, property insurance, mortgage or any encumbrance on or affecting the Property;

6.7.10 Your intended use of the Property complies with all local, municipal, state, provincial, national, or other law or regulation, including but not limited to any applicable zoning and use laws and regulations, any order of a court, or any homeowner’s association or other private contractual commitments;

6.7.11 Any personal property left in the Property during tenancy, including furniture or belongings, is subject to wear and tear by Tenant and may not be returned in the same condition. You should remove any items in the Property that are unique, expensive, or have any sentimental value to you;

6.7.12 You will respond to all Tenant emergency maintenance and repair requests in accordance with applicable law and as reasonable and necessary based on the circumstances;

6.7.13 You will provide Tenants with quiet possession of the Property, free of unnecessary interference by you, in accordance with the applicable Lease;

6.7.14 You will keep the Property free of all liens, judgments and other actions by creditors, service providers, or others that may impact a party’s ability to perform the obligations under these Terms.

6.8 Owner Conduct. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate or assist you in making the Property available for rent, or maintaining or improving the Property.

6.9 Tenant Maintenance Obligations. The Lease and the Nomad Home Standards require Tenant to perform certain minor upkeep and maintenance activities on the Property. As set forth above, Nomad does not monitor or observe whether Tenant is complying with such obligations and will not initiate any actions on your behalf to enforce such obligations. As a result, you should make all accommodations you believe are reasonably necessary to ensure such ongoing upkeep and maintenance activities are performed to your satisfaction, including but not limited to scheduling and paying for:

6.9.1 Periodic property inspections;

6.9.2 Professional snow removal services;

6.9.3 Professional lawn or garden care;

6.9.4 Ongoing maintenance for items such as sprinkler winterization, spring weed and yard clean up, fall leaf clean up, and gutter cleaning;

6.9.5 Other professional services relating to the upkeep of appliances and major home systems such as HVAC.

7. Pool, Hot Tub, and Special Appurtenance Exclusions. Consistent with the Nomad Home Standards, Nomad has no obligations or liability of any kind relating to the maintenance, safety, or legality of a pool, hot tub, or other special appurtenance located on the Property. YOU ARE SOLELY RESPONSIBLE FOR THE SAFETY OF ALL PERSONS WHO MAY ENCOUNTER SUCH FEATURES OR APPURTENANCES ON THE PROPERTY AND YOU WILL INDEMNIFY, DEFEND, AND HOLD HARMLESS NOMAD FROM ANY LIABILITY OR CLAIMS ARISING FROM OR RELATING TO THESE FEATURES ON THE PROPERTY.

8. Owner Disclosures. You agree to make such disclosures as Nomad may require in its sole discretion during the effective period of these Terms or any Order Form. You further agree to provide documentation sufficient to prove you have obtained any permits, licenses, or certificates required under applicable law to market or lease the Property, or otherwise receive Nomad’s Services.

9. Tenant Agreement. You acknowledge that Nomad may execute separate terms of service or other written agreements with Tenants as part of their (i) execution of the Lease, (ii) use of the Nomad Site, or (iii) request for any tenant-focused Nomad services. You further acknowledge that Nomad may charge Tenants fees for things such as pets, property protection, and other Nomad offerings as a result of Tenants’ use of the Site. As a result of our Tenant-focused services, we may be required to disclose such material facts regarding the Property that are known to Nomad as required by applicable law and may be considered a transaction-neutral for both parties.

10. Term and Termination.

10.1 Term.

10.1.1 Terms. These Terms are effective upon your execution and will remain in effect during the effective period of all Order Forms.

10.1.2 Order Forms. Order Forms shall commence upon execution and remain in effect through the term stated therein or, if no term is stated, the Order Form shall remain in effect until completion of the services or products contemplated in the Order Form, unless earlier terminated in accordance with Section 10.2 or 10.3. Order Forms that include Guaranteed Rent services will remain in effect, and you acknowledge and agree that Nomad will continue to re-lease your Property, until the Guaranteed Rent Order Form is terminated in accordance with Section 10.2 or 10.3.

10.2 Termination for Convenience.

10.2.1 You may terminate any Order Form and these Terms by providing written notice to Nomad in accordance with Section 10.4 and your termination will be effective 30 days following our receipt of such notice. In the event you terminate an Order Form for Guaranteed Rent before the Property has been leased for 12 months, then you agree to pay a cancellation fee to Nomad up to a maximum of $1,000.00.

10.2.2 In addition to all other suspension or termination rights provided in these Terms, Nomad may terminate its Guaranteed Rent Services upon the expiration of any Lease by providing you 10 days’ written notice.

10.3 Termination for Cause. Notwithstanding the termination rights in Section 10.2, either party may terminate these Terms for cause if any of the following events of default occur and are not cured within 10 days receipt of written notice: (a) a breach of these Terms; (b) if the Property or any part of the Property is taken upon execution or by other process of law directed against you; (c) a party (i) becomes the subject of a proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of credits to the extent permitted by applicable law; (ii) violates applicable law; (iii) engages in an activity that significantly impairs the non-terminating party’s ability to perform under this Agreement; or (iv) engages in an activity that may materially damage the terminating party’s reputation.

10.4 Termination Notice. Any notice of termination under this Section 10 shall be provided to Nomad at: The notice shall state in the subject line “Notice of Termination” and you may provide a brief explanation regarding the reason for your termination.

10.5 Notice to Tenant. In the event of a termination, Nomad will provide notice to Tenants indicating that Nomad is no longer working with you in relation to the Property and that the Property will be removed from the Site. You will assume all obligations for the collection of rent and will be responsible for communicating with Tenant and otherwise performing all obligations under the Lease. Nomad will provide you with an electronic copy of the executed lease within 30 days of termination.

11. Consent Pursuant to Esign Act. By entering into these Terms or an Order Form, or using the Site or Services, you (a) affirmatively consent to conduct all transactions facilitated through the Site electronically and to receive information and disclosures in electronic form, and (b) agree to adopt and use an electronic signature or other electronic acknowledgment to execute all documents. You acknowledge and agree that your electronic signature or acknowledgement on a document are as valid and legally binding on you as your pen and ink signature. You may have the right to receive disclosures on paper instead of electronically, but users who wish to receive paper disclosures should not agree to these Terms. This consent applies to all your transactions and records on the Site. You accept that there is no option to have any records through Site provided or made available on paper or in non-electronic form.

12. Insurance and Property Protection. All Tenants are enrolled in Nomad’s Resident Benefits Package, which includes enrollment in Nomad’s property protection plan (“Property Protection”). The Property Protection plan provides a minimal level of coverage for Tenants similar to renter’s insurance, but Tenants may carry additional renter’s insurance coverage. The Property Protection plan also provides certain protections for Owners relating to property damage and owner’s liability, as further defined in the terms and conditions included in the Property Protection Addendum. Please note that the Property Protection plan is intended to supplement and not replace your homeowner’s, landlord liability, or other insurance coverage pertaining to the Property. It is a condition precedent to the protections provided under the Property Protection plan and a requirement of these Terms that you carry homeowners’ insurance sufficient to adequately insure the value of the Property.

13. Indemnification. You will indemnify, defend, and hold harmless Nomad, as well as its subsidiaries, affiliates, officers, directors, members, consultants, agents, and employees (collectively the “Nomad Group”) from and against all demands, damages, claims, causes of action, fines, penalties, liabilities, judgments, and expenses (including reasonable attorneys’ fees) of whatever nature arising from or related to: (a) the Property; (b) your evaluation of tenants; (c) any lease with a Tenant; (d) use of our Services (including but not limited to any claim between you and (i) any other user of our Site, (ii) a Tenant, or (iii) a third party service provider); (e) your breach of these Terms or any Order Form, exhibit, or attachment thereto; (f) your use of the Site; (g) any content posted by you or on your behalf on the Site, or on other sites in relation to the Property or any data you provide to us; (h) your breach of a Lease; or (i) such other act or omission by you in, about, related to, or arising out of the Property. Your indemnity obligations do not apply to any liability, loss, or damage incurred as a result of any negligence, gross negligence, or willful misconduct on the part of the Nomad Group.

14. Limitation of Liability.




16. Dispute Resolution and Arbitration Agreement.

16.1 Dispute Resolution Process. Nomad strives to maintain excellent customer satisfaction and aims to create a consumer-friendly dispute resolution process. In furtherance of those goals, these Terms provide a two-part claims process for you to follow in the event of a dispute: (1) an informal negotiation with Nomad’s customer service team; and, if necessary, (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Nomad each retain the right to seek relief in small claims court as an alternative to arbitration.

16.2 Mandatory Pre-Arbitration Dispute Resolution. At least 60 days prior to initiating arbitration, you and Nomad each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Nomad at. Nomad will send its notice of dispute to the email address associated with your Nomad account. A notice of dispute must include, at a minimum: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 60-day period from receipt of the notice, only then may either party commence arbitration by filing a written Demand for Arbitration (available at with the AAA and providing a copy to the other party as specified in the AAA Rules (available at

16.3 Agreement to Arbitrate. You and Nomad mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or an Order Form, or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of Nomad’s Site or Services (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Nomad agree that the arbitrator will decide that issue.

16.4 Arbitration Rules and Procedure. Arbitrations will be conducted by the AAA under its rules, including the AAA Arbitration Consumer Rules (together, the “AAA Rules”). Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, but if you are unable to pay any of them, we will pay them for you for claims totaling less than $75,000 unless the arbitrator determines the claims are frivolous. We and you will not seek its attorneys’ fees or other costs in arbitration unless the arbitrator determines that the claims or defenses of a party are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed upon location. The decision of the arbitrator shall be final and not appealable, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. This section shall survive expiration, termination or rescission of this Agreement. By agreeing to arbitration under the AAA Rules, the parties agree, among other things, that the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive power to rule on any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim.

16.5 Jury Trial Waiver. You and Nomad acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

16.6 No Class Actions or Representative Proceedings. You and Nomad acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

16.7 Modification. Nomad’s right to modify or amend these Terms, in whole or in part, per Section 17 below, does not apply to this “Dispute Resolution and Arbitration Agreement” section. The version of this “Dispute Resolution and Arbitration Agreement” section in effect on the date you last accepted these Terms controls.

16.8 Governing Law. This Agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), AAA Rules, federal arbitration law, and the laws of the State of Colorado without regard to conflict of laws principles. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law.

17. Modification. Nomad may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Site and update the “Last Updated” date reflected on these Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate any Order Form or these Terms in accordance with Section 10.2. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Site or our Services will constitute acceptance of the revised Terms. In the event you terminate before the updated Terms become effective, then any termination fees related to such termination will be waived.

18. Notice. Except as otherwise provided in these Terms, you can contact us and provide notice to us at Nomad will direct notice to you under these Terms by contacting you at the email address and/or mailing address that you provide via your Account.

19. Privacy and User Data. Our privacy policy is available on the Site at and is hereby incorporated by reference. By submitting any of your content (including, without limitation, any photographs, videos, words, pictures, or symbols) to our Site, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, display, perform, adapt, modify, sell, distribute, have distributed and promote such content in any form, in all media now known or hereinafter created and for any purpose, subject to our privacy policy. You represent and warrant that you have sufficient rights to grant us this license.

20. Nomad Proprietary Rights. We own all the material on the Site (with the exception of third-party content) and all such material is protected by rights of publicity, copyright, trademark, trade secret, and other proprietary rights and intellectual property laws as applicable. We further own all other materials we may provide to you relating to our Services or your Property. Except as expressly authorized by us in writing, you may not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such material. Any photos or other information pertaining to your Property that we create as part of the Services are our intellectual property and may not be used for any purpose without our prior written consent. You may not display Nomad’s logo, trademarks, trade names, service marks, or trade dress, or similar materials in any form or on any website or materials without Nomad’s prior written consent.

21. Force Majeure. Neither party will be liable for any delayed or failed performance of its obligations under this Agreement due to causes beyond its reasonable control, including, but not limited to, natural disasters, pandemics epidemics, eviction moratoriums, violence such as war, terrorist acts, and civil unrest, government authority or action, strike or labor disputes, fires or other loss of facilities, and other similar occurrences as long as such party is diligently attempting to correct the cause of the delay.

22. Miscellaneous

22.1 Failure by either Party to exercise any of its rights under, or to enforce any provision of, this Agreement will not be deemed a waiver or forfeiture of such rights or ability to enforce such provision. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect of the original provision and the remainder of this Agreement will remain in full force and effect.

22.2 This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing in this Agreement is intended to confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.

22.3 Any provision that should survive termination of this Agreement to fulfill its essential purpose, will survive, including but not limited to the sections addressing Limitation of Liability, Indemnification, Dispute Resolution and Agreement to Arbitration, Privacy and User Data, Nomad Proprietary Rights, and Miscellaneous.

22.4 No joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Site.

22.5 These Terms embody the entire understanding and agreement between you and us respecting the subject matter of the Terms and supersedes any and all prior understandings and agreements between you and us respecting such subject matter, except that if you have executed a separate written agreement or you have signed an Order Form referencing a separate agreement governing your use of the Services, then such agreement shall control to the extent that any provision of these Terms conflicts with the terms of such agreement.

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